Return & Exchange Policy
Shipping and Delivering
Orders must be placed before 12 PM PST in order to ensure delivery within 1, 2 or 3 business days if you chose to upgrade your shipment to express service.
Orders that are placed between 12 PM PST on Friday and 11:59 PM PST on Sunday (or during a holiday) will be shipped on the next business day and delivered within 1, 2 or 3 business days after that.
- Q: What is the status of my order?
- A: Your tracking number is on your email receipt and can be viewed on the shipping carrier’s website at any time.
- Q: How long will it be before I receive my order?
- A: For standard shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to APO/FPO addresses.
- Q: Can I expedite my shipping?
- A: You can pick the shipping type directly from the checkout screen and have it arrive when best suites you.
- Q: Do you ship to PO boxes or Military APO/FPO addresses?
- A: Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
- Q: What do you charge for standard shipping an order?
- A: Our standard 4 to 5 business day shipping based on the current shipping carrier rates at that moment.
Sell Merch is not responsible for any item that has been delivered but not received by the customer. If the item has been shipped to the address indicated by the customer, we are not responsible for lost, stolen, or misplaced items. The customer must contact the carrier with the provided shipping information and work directly with the carrier. We will work with customers to resolve incorrect shipments when Sell Merch is at fault.
Return & Exchange Policy
- If you are not 100% satisfied with your purchase, we are happy to offer an exchange or accept your return for a full refund.
- You may return your purchase within 60 days from the purchase date. Products must be in the same condition you received them and in the original box.
- We supply a return form on your shipping documents with your original shipment. Just fill it out and ship it back. Their will be a 5.00 fee applied to your credit card in cases where the exchange/return is not due to defective merchandise.
Please be certain to complete the return slip and ship to:
Sell Merch, Inc.
Attn: Returns/Exchanges Department
505 S. Edgeside Ave.
Tucson, AZ 85748
Guidelines:
- All items must be unused and include the original packaging
- Clothing must be clean and unwashed with all tags attached - no pet hair, no human hair, no smoke smell
- Once clothing has been worn and/or washed it cannot be returned or exchanged
Defective Merchandise:
- Sell merch does not guarantee the exchange or credit for a defective item. If you believe your product is defective, please send it back along with the return slip explaining the defect.
